1. Introduction

Welcome to eFormX. eFormX is a private digital service platform and digital service aggregator provided by EFORMX DIGITAL SOLUTIONS PRIVATE LIMITED ("we," "us," or "our"). Our platform provides digital assistance and information for various services, including online form filing, document filling services (such as PAN Card and Certificate applications), company registration assistance, property services, IT services, legal documentation assistance, education admission assistance, and supported bill payment services.

This Privacy Policy explains how we collect, use, retain, and share your information when you use our Android application, website (https://eformx.com/), and related services.

3. Information We Collect

We collect information only where necessary to provide our requested services. Depending on the services you use, we may collect the following categories of information:

• A. Account Information: Name, mobile number, email address, login/authentication information, user/account ID, and profile information.
• B. Application/Form Information: Information entered into online forms, application-related details, information required for requested services, and documents uploaded by the user.
• C. Identity/Documentation Information: Where required for a requested service (e.g., PAN, GST, or Certificate applications), we may collect PAN-related information, address information, date of birth, identity/document details, certificate-related information, and other information strictly required by the selected service.
• D. Transaction Information: Order/transaction ID, transaction amount, payment status, refund status, and service/payment reference information. (Note: eFormX does NOT store complete card numbers, CVV, UPI PINs, banking passwords, or payment credentials).
• E. Technical & Device Information: Device identifiers (Android ID), Firebase Cloud Messaging (FCM) push notification tokens, IP address, device hardware model, operating system, browser/WebView information, app version, error logs, and security logs.
• F. Location Information (GPS): With your explicit runtime permission, we may collect precise or approximate location (GPS coordinates) strictly while using the application to auto-fill address/location fields in service forms (such as property registration or local state certificate applications) and to verify local service jurisdiction. We do NOT track location in the background when the application is closed.

4. How We Use Information

We use the collected information for legitimate operational and service purposes, including:

• Creating and maintaining user accounts.
• User authentication and login.
• Providing requested services, including processing online forms, document-related requests, business service requests, property assistance, and IT services.
• Verifying applicant jurisdiction and auto-populating geographical form fields using location data where requested.
• Delivering important service status updates, call alerts, and account communications via push notifications.
• Processing supported transactions.
• Providing customer support and communicating about requested services.
• Security and fraud prevention, detecting abuse, or unauthorized activity.
• Troubleshooting, maintaining, and improving service functionality.
• Complying with legal or regulatory requirements where applicable.

5. Account and Profile Data Retention

We retain users' account and profile information, including login-related information, for as long as the user's account remains active. This information is not automatically deleted after a fixed period solely due to inactivity.

Account and profile information may be retained as long as necessary to provide account access, maintain user profiles and preferences, provide requested services, maintain service and transaction history, maintain security records, prevent fraud and abuse, resolve disputes, and comply with applicable legal or regulatory requirements.

6. Documents and User-Submitted Information

Because eFormX provides document filling and application assistance, you may provide documents and sensitive information when requesting a specific service.

• Documents are used strictly for the requested service.
• Users should only submit documents necessary for the selected service and ensure the information submitted is accurate.
• Access to submitted information is limited to authorized personnel and service providers as applicable to fulfill your request.
• Documents will not be used for unrelated purposes except where legally required or otherwise permitted.

7. Data Sharing

We distinguish between data collected (transmitted from your device to eFormX) and data shared (transferred to a third-party organization). Information is shared only where necessary to provide requested services or for legitimate operational/legal purposes. We may share information with:

• Payment and service providers.
• Hosting or cloud infrastructure providers.
• Government or official authorities (only where explicitly required for the application/service you have requested us to file on your behalf).
• Security/fraud prevention providers or other authorized service providers.

8. Payment Information

Payment-related information collected may include transaction IDs, order IDs, amounts, and payment/refund statuses. eFormX does not store complete credit/debit card details, CVVs, UPI PINs, banking passwords, or payment credentials. Payment processing is performed by authorized third-party payment providers, who process payment information according to their own privacy policies.

9. Website / WebView

Our Android application may provide access to eFormX web-based services via WebView. When accessing web-based functionality, information may be transmitted between the application, website, and relevant servers. Any session technologies utilized are strictly to maintain session status, secure user logins, and provide core functionality.

10. Third-Party Services, Analytics, and Advertising

We may use third-party services (such as Firebase for push notifications, hosting, cloud infrastructure, or crash reporting). These third-party services have their own privacy policies. If we employ analytics or advertising SDKs, they are utilized strictly to improve service delivery and do not collect sensitive identifiable data without your consent.

11. Push Notifications / Communications

We send service-related push notifications for account alerts, service updates, call alerts, application status, transaction confirmations, and emergency notices. Users can manage or disable push notifications at any time in their device's system settings.

12. Data Security and Incidents

We implement reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no internet transmission or storage system can be guaranteed to be completely secure. If a security incident affecting personal information is identified, we will take appropriate steps according to applicable law and our internal security procedures to mitigate the issue.

13. Children's Privacy

eFormX is not specifically directed toward children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

14. User Rights

Depending on applicable laws, you may have the right to access personal information we hold about you, request corrections, request deletion of your account, withdraw consent, and submit privacy-related queries or grievances.

15. Account Deletion

Users may request the deletion of their account and associated data through our supported account deletion process within the application settings or by contacting our support team at https://eformx.com/contact.

Account deletion may result in the deletion or anonymization of applicable personal information, subject to information that must or may be retained for legitimate retention requirements, including legal compliance, financial records, fraud prevention, security, and dispute resolution.

16. Data Retention Summary

17. Policy Changes

We may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised effective date.